Hi Jen,
Thank you so much for bringing this to our attention, and I’m very sorry to hear that your chicory root fibre arrived in such a state. We understand how disappointing and frustrating it must be to receive a damaged product—especially when you’ve gone out of your way to purchase it online.
We sincerely apologize for the inconvenience this has caused. Please know we take packaging and shipping concerns very seriously. We will share your feedback with our team to ensure we improve our packaging to prevent similar issues in the future.
In the meantime, we’d love the opportunity to make this right for you. Our team received your email less than 24 hours ago. As you can imagine we received lots of emails and it does take some time to get through them especially over the weekend. But rest assurance we will get back to you on Monday to arrange a replacement.
We truly appreciate your patience and thank you for taking the time to let us know about this issue. Your satisfaction is our priority, and we look forward to resolving this for you as quickly as possible.
Kind regards,
The Nourish Me Organics Team